Taking Exit Interviews Seriously

Emerging HR Trend: Taking Exit Interviews Seriously In a bid to understand why employees leave an organization, more and more companies are taking exit interviews seriously and making effective changes on the feedback. Some companies are even taking services of specialised HR companies to conduct exit interviews. Exit interviews reveal a lot about the culture of a company, the management style, the compensation and opportunities for growth. With attrition rate as high as 30 per cent in sectors like BPOs, companies are curious to know why employees make that final decision. Feedback from exit interviews is helping companies come up with systemic remedies. For instance, one company revamped the entire salary structure, pruned hierarchy to enable effective communication, and altered the recruitment process to look at different pools of talent. Interestingly, ex-employees tend to be more open and speak their mind when a third party conducts exit interview.